Return, Refund and Cancellation Policy
1. Withdrawal from the purchase contract ( Order Cancellation)
1.1 The buyer – consumer has a right to withdraw from the contract by email request within 72hours of the receipt of the goods without giving any reason, provided that the purchase contract has been concluded using the means of remote communication.
1.2 The goods must be handed over or sent to the seller without undue delay, at the latest within 72hours from the withdrawal from the contract, undamaged, packed and protected against damage during transport in the same way that it was protected for the delivery.
- If withdrawal from the purchase contract is made before shipping starts, no shipping charges will be paid by the buyer – consumer.
- If withdrawal from the purchase contract is made after shipping starts, shipping and return charges will be paid by the buyer – consumer.
1.4 In order to develop and improve the quality of services, where the buyer withdraws from the purchase contract, they are asked to provide the reason for such withdrawal or complaint (it is not required by law and it is not a condition of the seller for the return of the goods).
1.5 After the withdrawal from the purchase contract, the payment for the goods either in the same way that the buyer has paid or in a different way agreed in advance, at the latest within 14 days after the withdrawal from the purchase contract. The seller shall not be required to return the payment sooner than the buyer returns the goods or provides a proof that they have sent the goods to the seller.
1.6 Upon agreement, the returned payment may be replaced different goods in the corresponding value. For consignments concerning only the exchange of goods, delivery may be charged.
1.7 Goods damaged in transit as a result of sending returned goods in an inappropriate packaging cannot be replaced or request a refund for such goods.
2. Return & Refund Policy
1. Please make sure we receive your returned items with 72 hours from the date you receive them.
2. Refunds can only be given for products which are returned to us unused, undamaged in their original packing.
3. No refunds or exchange will be given without a receipt, dispatch note or any other proof of purchase.
4. Photo evidence will be needed for all damaged items.
Please note: Goods should be returned in original, unopened packaging.
If you’ve opened it up, had a few tries and don’t like it or want something else, we obviously cannot take it back as it is then unsalable.
Return address: Head Office No. 708, 7th Floor, Metropolis Tower, Business Bay, Dubai.
Once we receive the product we can issue a refund. This my take up to 2-5 business days and will be refunded to the original payment method.
If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the cost for delivery.